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TERMS & CONDITIONS
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What is your return policy?Due to the nature of the items sold in our shop I don't offer returns or exchanges. So many items are handmade or vintage. However, if your item is damaged (i.e. your Maileg lamp won't light up) please contact me as soon as possible so I can get you a replacement.
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Do you share my information?I absolutely will never share your address, phone number or email address with anyone. The only exception to this is if you order a large item from Maileg, I may have it drop shipped to you from the company
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Do you ship outside of the US?I have been shipping internationally for about fifteen years now and for the most part I don't have any trouble at all with it. There are some items that are just too large (and expensive for the buyer to ship). I will put a disclaimer on the item description. If you have any questions about a specific item just message me and I can get you a shipping quote for a larger item.
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Do you offer local pickup?Yes absolutely! If you're in the Nashville area and want to pick up your items please let me know. We are right outside of Nashville but frequently come to West, East, and the Franklin area so could meet up if needed.
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Do you have a physical store front?As of right now, no. But I sure hope to at some point in the future. Right now we're online only.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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